1688 Underwriting commits to highest standards of integrity, transparency, and service excellence. Our commitment to compliance is central to our operations, ensuring we serve our customers, partners, and stakeholders with honesty and respect.

General Insurance Code of Practice

At 1688 Underwriting, we are dedicated to upholding the General Insurance Code of Practice ("the Code") as our benchmark for ethical conduct and best practice.

Developed by the Insurance Council of Australia Limited, the Code outlines the standards insurers, and their representatives must meet when providing services to their customers. It is a commitment to provide high quality service to policyholders and enhance transparency of our processes.

The Code aims to: 

• Commit us to high standards of service.
• Foster better, more informed relationships between us and you.
• Maintain and enhance trust and confidence in the general insurance industry.
• Provide fair and effective mechanisms for resolving any complaints you may have.
• Promote continuous improvement in the general insurance industry through education and training.

You can find a copy of the Code on the Insurance Council of Australia's website at https://insurancecouncil.com.au/code-of-practice.